Politique d’expédition

RETURN POLICY

At IVÁN, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility
You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:
• Be unused and in its original condition
• Be returned in its original packaging whenever possible
• Not show signs of damage caused by misuse, improper handling, or accidental damage

Non-Returnable Items
The following items are not eligible for return:
• Personalized or custom-made products
• Final sale or clearance items
• Gift cards
• Products damaged due to improper use

Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.

Contact Us
For any questions regarding returns or refunds, please contact us:

Email: supportivans@gmail.com

Thank you for shopping with IVÁN.