Frequently Asked Questions

Find answers to the most common questions about orders, shipping, payments, returns and support. If you still need help, contact us via our support chat.

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Orders

How do I place an order?

Select your products, add them to the cart, and proceed to checkout. You will receive a confirmation email after payment.

Can I cancel my order?

Orders can only be cancelled before they are processed or shipped. Please contact support as soon as possible.

Where is my order?

Once your order is shipped, you will receive a tracking number by email to follow your delivery.

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Shipping

How long does shipping take?

Delivery usually takes 5–10 business days depending on your location and shipping method.

Do you ship internationally?

Yes, we ship to multiple countries across Europe and selected international locations.

Will I receive tracking information?

Yes, all orders include tracking details sent to your email once shipped.

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Payments

What payment methods do you accept?

We accept credit/debit cards, PayPal and other secure payment methods depending on your country.

Is my payment secure?

Yes, all payments are encrypted and processed securely through Shopify’s payment system.

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Returns & Refunds

Can I return my order?

You can request a return within 14 days after receiving your order if the item is unused.

How do refunds work?

Once your return is approved and received, refunds are processed back to your original payment method.

Are all items eligible for return?

No, final sale items are not eligible for return.

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Product Information

Are your products original?

All products sold in our store are carefully selected and sourced from trusted suppliers.

What if I receive a damaged product?

Please contact support immediately with photos so we can assist you with a replacement or refund.

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Support

How can I contact you?

You can reach us via our support chat. We respond as quickly as possible.